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Delivery / Returns

Delivery

We currently use national couriers to deliver all of our orders to the UK.

Please note:

1) Our daily cut-off time for dispatches is 2.30pm.
2) No dispatches are made on Saturday, Sunday or Bank Holidays
3) Our carriers, in order to keep delivery charges at a minimum, will not make deliveries on Sundays or Bank Holidays.
4) We are able to offer Next Day, Timed and Saturday deliveries by prior arrangement with our sales team at an additional cost.
5) Non receipt of an order by the client due to no-one being at the delivery address to receive it and the client not responding to the "Please get in touch with us card" (which in these circumstances will have been left by the courier and provides the client with contact details to arrange a mutually convenient time to deliver) will result in the order being shipped back to us and we will incur a return charge. Therefore, should the client require the order to be re-sent a charge of £30.00 will apply to cover the return charges and additional administration. A refund of the order cost to the client will not apply under these circumstances.

For England, Scotland & Wales only delivery is £7.89. Delivery time for stock items to these locations is usually 2-3 working days from receipt of order and payment.

For Northern Ireland, Channel Islands, Isle of Man, Isle of Scilly, Isle of Wight, Grampian, Scottish Highlands, Orkney, Shetland or Western Isles Standard Delivery is £15.00 for orders below £125.00 or FREE for orders over £125.00 (with the exception of large or bulky items for which carriage may have to be revised. Please contact 01889 577937 for further details). Delivery time for stock items to these locations is usually 5 working days from receipt of order and payment.

For the Republic of Ireland, Standard Delivery is £20.00 for orders below £125.00 or FREE for orders over £125.00 (with the exception of large or bulky items for which carriage may have to be revised. Please contact 01889 577937 for further details). Delivery time for stock items to this location is usually 5 working days from receipt of order and payment.

As an online seller, we fully comply with the Distance Selling Regulations 2000, which you can read in full by copy/pasting this link below into your web browser -
http://www.opsi.gov.uk/si/si2000/20002334.htm

Returns Policy

All returns must be returned to us within 14 days of receipt of the goods.
Items returned after this period are not eligible for a refund or exchange.
All returns are sent back to us at your own cost.
If you wish, we can arrange collection from your chosen address, on a date at our discretion, for a charge. 

Refund Policy

Items which are returned for a refund within the 14 day limit, will be eligible for a refund of the full payment price only.
Please note, for items returned for any reason other than faulty/damaged through transit goods, any sign of mis-use, bad treatment etc while in your possession then we have the right to refuse the refund.

nationwide delivery